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Who are we?

AlterEgo is a clothing label that designs hip, edgy apparel using hand-woven fabrics and traditional embroideries, promoting the “Make in India” initiative.

What are your accepted modes of payment?

We accept Visa, Mastercard and Cash on Delivery (India only) for online orders. Our bank details are as follows:

Bank: Kotak Mahindra Bank
Branch: Old Padra Road
Account Holder’s Name: AlterEgo
Type: Current
Account Number: 9611958472
IFSC: KKBK0002744

What is your return and exchange policy?

We hand-make every piece to suit your need. However if you feel that the garment doesn’t fit well, we request you to ship back your piece with a small note stating alteration requirements and correct measurements.

Needless to say, the garment should be unspoilt with all the tags and labels intact.

We won’t be able to provide a return/exchange in case no defect is detected from our end.

What are your shipping charges?

We ship across India as well as internationally. The prices varyas per the dimensions and weight of the package. Approximate prices are Rs.150 & above (India) and Rs. 1500 & above (International).

How soon will my order reach me?

Since we only work on a made-to-order model, please understand that we don’t keep inventory and your order will be made from scratch which can take anywhere between 5-7 working days, with an additional shipping time of about 3-4 days.

What if I like a piece that is out of stock now?

If a design you like is out of stock, it is because we don’t have that fabric anymore. If you like the style and are okay to go with a different fabric from our webshop, we’d willingly customize it for you! 🙂

How do I know you’ve shipped my order?

Tracking details are mailed to you after we ship your order.

Do you customize clothes? If yes, is it charged extra?

Yes, we customize for a perfect fit. We don’t charge anything extra for basic length alterations, however if the piece requires to be entirely customized, the customization charges can vary between Rs. 500 to Rs. 1500.

What is the procedure for getting clothes customized?

While placing an order, we have a notes section at the checkout page where you can mention your customization details.

How to send a gift voucher?

If you want to send a AlterEgo gift voucher to your loved ones, just make a bank transfer or purchase an item of the same order value and let us know in the notes section about the details of the gift card.

How do you promote sustainable and fair trade?

We believe in sustainable practice and are strong promoters of fair trade. Each of our pieces is handmade from scratch and crafted out of handloom cotton variants for supreme luxury and comfort.

From where do you source your fabrics?

We source our fabrics from weavers across the country.

How often do you come up with a new collection?

We launch a new collection every 3-4 months.